69bet's Privacy Policy —
Your Information Fully Secure

Welcome to 69bet. This privacy policy explains how we — the 69bet online gaming platform — collect, use, and protect your personal information. By using our website or app, you agree to this privacy policy.

This platform is built for players in Bangladesh, and we take your privacy seriously. We manage your data in accordance with international data protection standards, particularly the principles of GDPR. If you have any questions, our support team is always here to help.

69bet collects specific information from you for various purposes. We only collect what is genuinely needed to provide our services. A full breakdown of the data collected is outlined below:

We never collect your password, full card number, or any unnecessary sensitive information. All data is provided voluntarily and with full awareness.

69bet uses your information for the following purposes. We guarantee that your data will never be used for unnecessary or unethical ends:

• Account management: For registration, login, and account verification.
• Payment Processing: To ensure smooth processing of deposits and withdrawals.
• Customer Support: To resolve your issues and provide support.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Promotional Communications: To send you bonus and offer notifications with your consent.
• Responsible Gaming: To monitor your gaming behavior and provide support when needed.
• Legal compliance: To meet regulatory requirements.

69bet may share information with certain third parties under limited circumstances and strict conditions. Those third parties are equally bound to uphold our privacy standards.

• Payment Processor: To process transactions via Mobile Banking, Nagad, and Rocket.
• KYC service provider: Identity verification technology provider.
• Game Software Provider: Only the data necessary to operate the games.
• Law enforcement: When required by a court order or legal obligation.
• Security Expert: For fraud investigation and cybersecurity purposes.

Your information is never shared with marketing agencies or unrelated third parties. For international data transfers, we ensure the destination country has adequate data protection measures in place.

69bet uses cookies and similar tracking technologies on its website and app. These technologies help improve your experience and keep the platform running smoothly.

• Essential cookies: Login sessions and security tokens are essential — the site cannot function without them.
• Functional cookies: Remembers your preferred language, theme, and settings.
• Analytics Cookies: To understand site usage patterns — completely anonymous.
• Marketing Cookies: Activated only with your explicit consent.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly. Our cookies never collect personal files or passwords from your device.

69bet protects your personal data using industry-standard technology and processes. Our security team monitors the platform 24/7, ready to respond to any threat.

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Firewall & DDoS Protection: Protection against cyber attacks.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Data Masking: Sensitive information is hidden from staff view.
• Secure Data Centers: International-standard server facilities.

Under GDPR and international privacy laws, you have several important rights regarding your own data. 69bet respects these rights and fulfills any request within 30 days.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Data Portability: You can request a copy of your information.
• Right to object: You may opt out of marketing communications at any time.

To exercise these rights, email us at [email protected] or contact us via live chat.

69bet does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: For the duration the account is active and 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC documents: 5 years after account closure.
• Gaming Log: Automatically deleted after 1 year.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the designated retention period ends, data is securely deleted or irreversibly anonymized.

69bet is strictly a platform for adults aged 18 and over. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we discover that a minor has opened an account, it is immediately closed and all associated data is permanently deleted.

69bet may update this privacy policy from time to time. Changes may be made due to regulatory updates, the introduction of new services, or legal requirements.

For any significant changes, we will notify you in advance via email or platform notification. Continued use of the platform after such changes constitutes your acceptance of the updated policy.

The date of the most recent update is always shown at the top of this page.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our dedicated privacy team. We typically respond within 72 hours.

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Office address: 69bet Gaming Ltd., International Business Centre